1. TERMS USED

As used in the text of these Regulations, the following terms shall have the following meanings:

1.1. Right of Withdrawal – Your right to withdraw from the Goods you have ordered and received by returning them to the Company and receiving a refund of the price you have paid within a specified period, unless there are specified obstacles.

1.2. Online Shop – the Company’s online shop http://printie.aopen-dev.eu/. Online shops of the Company or its subsidiaries, parents or sister companies in other countries, i.e. online shops whose Internet addresses have a country code top level domain (ccTLD) other than .lv, are not an Online Shop within the meaning of these Terms.

1.3. Use of the Online Shop – use of any features of the Online Shop, including shopping and posting comments on the Online Shop. Use of the Online Shop for the purposes of the Terms does not include visiting the Online Shop in browsing mode only without using any of the Online Shop’s features.

1.4. Customer, You – You, as a customer of the Company who visits, may use, is using or has used the Online Shop.

1.5. Terms – these Online Shop Terms.

1.6. Access Data – data for access to your Online Shop user account (username and password).

1.7. Policy – the separate terms and conditions under which the Company stores and processes your personal data.

1.8. Goods – the goods offered by the Company in the Online Shop.

2. GROUND RULES

Meaning of the rules

2.1. The Terms govern the relationship between you and the Company, how you can shop at the Online Shop and other matters relating to shopping at the Online Shop and use of the Online Shop.

2.2. In addition to the Terms, the relationship between you and the Company is governed by the Policy and the applicable law.

Unconditional acceptance of the rules

2.3. In order to use the Online Shop, other than to visit the Online Shop without using any other features of the Online Shop, you must accept the Terms. You may only accept the Terms in their entirety, without any disclaimers or exceptions. By using the Online Shop, you accept the Terms (agree to the Terms) in their entirety, without any reservations or exceptions.

2.4. If you do not agree to the Terms or any of their individual terms, you must immediately terminate your use of the Online Shop.

Amendment of the Rules

2.5. We may amend the Terms at any time, including by adopting entirely new Terms in place of the existing Terms. We will post a notice to that effect on the Online Shop.

2.6. The current version of the Rules is available on the Online Shop. You must use the version of the Terms that is available on the Online Shop.

Basic principles of using an Internet computer network

2.7. To use the Online Shop, you need to be connected to an Internet computer network. This means, among other things, that you must have the appropriate hardware, software and Internet connection. You may be charged a fee for the use of the technical and/or software support and/or for the connection to the Internet computer network. You are solely responsible for payment of such fees.

2.8. Use of the Online Shop may involve the transmission of information over several computer networks, possibly in different countries. This process may occur outside our or your reasonable control.

2.9. Transmitting information inevitably involves the risk of interception by third parties, corruption, infection by computer viruses or other harmful code. You acknowledge and accept this risk and undertake not to make any claim against us in this respect.

3. PERSONAL DATA

3.1. The Company processes your personal data for the operation of the Online Shop. The terms and conditions for processing personal data are set out in the Policy [ https://www.printie.eu/noteikumi/ ].

4. ONLINE SHOP

General terms and conditions of the online shop

4.1. We do not guarantee that the Online Shop will be available online for any specific period of time, nor do we guarantee the availability of the Online Shop at all.

4.2. We may make any changes to the Online Shop, its features, design and content, or suspend or terminate its operation, at any time without prior notice to Customers.

Territory of the online shop

4.3. The Online Shop is only available to Customers located within the European Economic Area (European Union and European Free Trade Association).

4.4. You may choose the place of delivery or collection of the Goods only within the European Economic Area (European Union and European Free Trade Association).

Online shop registration. User account

4.5. You must register to shop at the Online Shop. When you register with the Online Shop, your user account and Access Data will be created.

Newsletter

4.6. You may choose to receive from us by email, text message (where such option is supported) or any other means (where such option is supported) news and announcements about the Products, the Online Shop and other news that we think may be of interest to you.

4.7. If you have opted in to receive newsletters and communications from us, you can unsubscribe at any time:

4.7.1. in the case of electronic mail, by using the relevant function of the Online Shop (where this option is supported) or by pressing the relevant button available in each of our electronic mailings that you have received because you have opted in to receive our newsletters and notifications;

4.7.2. in the case of other forms of notification, via the relevant function of the Online Shop.

Comment

4.8. We may provide you with the opportunity to comment on individual Goods by posting your views in the relevant section of the Online Shop.

4.9. When posting your comments, you must, inter alia, comply with the obligations contained in Section 6 of the Rules, in particular the obligation to observe the generally accepted rules of communication (Rule 6.2) and to refrain from abusive and defamatory conduct (Rules 6.1.1 and 6.1.4).

4.10. If you believe that a comment posted on the Online Shop is offensive or otherwise violates the Terms, please let us know.

4.11. We may delete any comment posted on the Online Shop if, in our sole discretion, such comment violates these Terms, applicable laws or regulations, or is otherwise disruptive or objectionable. We are not required to explain or justify our reasons for doing so.

4.12. We may disable the commenting option at any time, if such an option was provided.

5. SELLING

Products

5.1. The goods, their price and their description are listed in the Online Shop.

5.2. All Goods are new and free from defects.

5.3. All prices are inclusive of value added tax.

5.4. We do not guarantee the actual availability of all Goods listed in the Online Shop or the availability of any Goods in any particular quantity. This means that you may not be able to order any particular Goods or order any particular quantity of them.

5.5. We may change the range, price and characteristics of the Goods at any time and we will not give notice of any such changes. You must consult the Online Shop to see the current range and prices of the Goods.

5.6. You should remember that the amount of money you will have to pay for ordering the Goods consists of:

a) the total price of the Goods ordered;

(b) the delivery charge for the Goods;

c) the fee charged by your payment service provider.

5.7. We may provide that delivery charges will be waived for orders over a certain amount. We may at any time change, including increase, the previous threshold for waiving the delivery charge, restrict the waiver to addresses within a particular delivery area, provide for zoning with different thresholds, or waive this option altogether.

5.8. In each case, you will be able to see the total amount you will be required to pay for the Goods ordered before your order is confirmed.

Ordering

5.9. Ordering of the Goods is done by you selecting the Goods, selecting the delivery method and entering the information set out in the Online Shop, as well as other actions set out in the Online Shop.

Payment

5.10. You must pay for the Goods ordered to complete the ordering process. Upon payment of the Goods, your order is deemed to have been placed and will be processed.

5.11. The specific payment methods are subject to change. We may discontinue an existing payment method or introduce new payment methods.

5.12. In the future, we may also offer other payment options, such as payment on delivery. We may make this available only to collection addresses in a certain area, and we may impose other restrictions and conditions.

5.13. We will not normally separately inform Customers of changes to payment methods and arrangements, but we may do so if we consider such information useful or necessary. You should refer to the Online Shop to see the current payment methods and payment arrangements.

Delivery

5.14. The available delivery options are listed in the online shop. We may change delivery methods and introduce new delivery methods in the future.

5.15. After you place an order for Goods, we will process your order and forward it for delivery according to your chosen delivery method.

5.16. Delivery can be made by our partners or by us.

5.17. Delivery is usually made within 2 (two) working days of placing the order, if your delivery address is in Latvia. If your delivery address is outside Latvia, the delivery time is determined individually and depends on a number of factors (your delivery address, the type of delivery, the need for the Goods to pass customs control, etc.). You should understand that delivery times are approximate and may vary for various reasons, some of which are beyond our control (weather conditions, road conditions, road accidents, machinery breakdowns, etc.). We and our partners will endeavour to ensure that delivery is made on time in every case.

5.18. If a specific delivery is made by our partner, this partner will determine the practical aspects of the delivery (contacting you, agreeing on a specific time for delivery if home delivery was foreseen, etc.).

Additional information

5.19. The contract you enter into when ordering the Goods is not a contract for a fixed or indefinite period.

6. CLIENT’S OBLIGATIONS

6.1. When using the Online Shop, you must comply with certain obligations. You may not use the Online Shop, including any of its individual features, by doing any of the following:

6.1.1. illegal, immoral, discriminatory, violating the privacy or personal data confidentiality of others, extortion, etc;

6.1.2. obstruct or interfere with the operation of the Company or the Online Shop;

6.1.3. distributes computer viruses or other software containing malicious code, regardless of the nature, form or effect of such code;

6.1.4. infringes the rights and legitimate interests of our other Customers;

6.1.5. otherwise violates the requirements of laws and regulations.

6.2. You must comply with generally accepted rules of communication when communicating with the Company and our other Customers, if any.

Your stakeholders

6.3. When using the Online Shop, including ordering, paying for and receiving Goods, you must ensure that all persons acting on your behalf are properly authorised to represent you. This means that they are acting on your instructions, with your knowledge and consent.

6.4. We and our partners who are involved in the operation of the Online Shop and the delivery of the Goods can rely on all persons with whom we or our partners communicate or who communicate with us and our partners using the contact details (telephone, email) you have provided, or who are located at the receipt address you have provided, to be appropriately authorised to represent you. You are responsible for and acknowledge that you are bound by all actions taken by these persons.

Non-transmission of Access Data to unauthorised persons

6.5. You must ensure that your Access Data does not come into the possession of unauthorised persons.

6.6. If you suspect that your Access Data has been compromised by unauthorised persons, you must notify us immediately.

6.7. We and our partners who are involved in the operation of the Online Shop and the supply of the Goods may, unless you notify us of the Access Data coming into the possession of unauthorised persons (clause 6.6 of the Terms), rely on the fact that all activities carried out using your Access Data were carried out by you or by persons duly authorised to represent you. You are responsible for and acknowledge that you are bound by all actions taken using your Access Data.

7. RIGHT OF WITHDRAWAL

7.1. If you are a consumer (a natural person who orders Goods for a purpose unrelated to your business or profession), you have the right to reject the Goods supplied without giving a reason for doing so (Right of Withdrawal) in certain circumstances. The circumstances in which you cannot exercise the Right of Withdrawal are set out below (paragraphs 7.12 and 7.13).

Time limit for exercising the Right of Refusal

7.2. You have the right to exercise the Right of Withdrawal within 14 days of the date specified under any of these clauses (only one clause may apply in each case):

7.2.1. in the case of a single order, from the date on which you or a third party, other than the carrier, indicated by you, took possession of the Goods;

7.2.2. in the case of multiple Goods ordered in one order and delivered separately, the dates on which you or a third party other than the carrier specified by you took possession of the last Good;

7.2.3. in the case of delivery of Goods consisting of several lots or instalments, the date on which you acquired possession of, or a third party other than the carrier designated by you acquired possession of, the last lot or instalment.

7.3. In order to comply with the deadline for exercising the Right of Withdrawal, it is sufficient if you send us your notice of exercise of the Right of Withdrawal before the expiry of the deadline for exercising the Right of Withdrawal.

Procedure for exercising the Right of Refusal

7.4. In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from the Goods by a clear communication (letter sent by post, document signed by electronic signature sent by electronic mail, document submitted in person). You may use the following model withdrawal form [link на бланк], but it is not obligatory.

7.5. You must send the notice of exercise of the Right of Withdrawal to the Company at the Company’s address or email address found in the contact section of the Online Shop.

7.6. You must return the Goods to or hand them over to us at our office, the address of which you can find in the Contact section of the Online Shop. You must do so without undue delay and in any event no later than 14 days from the date on which you notify us of your exercise of the Right of Withdrawal. The time limit will be complied with if you return the Goods before the expiry of the 14 day period.

Consequences of exercising the Right of Refusal

7.7. If you withdraw from the Goods you have ordered, we will refund all payments received from you, including delivery costs (except for additional costs incurred because you have chosen a delivery method other than the cheapest standard delivery method offered by us), without undue delay and in any event not later than 14 days from the date on which we were informed of your decision to withdraw from the Goods.

7.8. Refunds will be made using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not be charged any fee in connection with such refund.

7.9. We may withhold reimbursement until we have received the Goods back or you have provided us with proof that the Goods have been returned, whichever is the earlier.

7.10. You will be responsible for the direct costs of returning the Goods (e.g. the postage costs of sending the Goods back to us).

7.11. You are only liable for depreciation of the Goods if the Goods have been used for purposes other than to establish the nature, characteristics and performance of the Goods.

When you cannot exercise the Right of Withdrawal

7.12. The applicable normative act (Paragraph 22 of the Cabinet of Ministers Regulation No 255 of 20.05.2014 “Regulations on Distance Contract”) determines the cases when you cannot exercise the Right of Withdrawal. These cases are:

7.12.1. the consumer has opened the packaging of a product that cannot be returned for health and hygiene reasons;

7.12.2. the product is made to the consumer’s instructions or is clearly personalised

7.12.3. the product is perishable or about to expire;

7.12.4. the item is irretrievably mixed with other items after delivery due to its characteristics.

For example, you cannot exercise the Right of Refusal for creams, shampoos, masks, hair conditioners and similar products if you have opened the cap and, if the packaging has a protective film, torn the protective film.

7.13. If there are any differences between the list in Clause 7.12 and the provisions of the applicable laws and regulations, you must refer to the provisions of the applicable laws and regulations.

8. INTELLECTUAL PROPERTY

8.1. All intellectual property rights (including copyright and domain name rights) in the Online Shop, the Online Shop program code, the Online Shop design, the Online Shop content (including photographs of Goods), the Online Shop domain name, the Company’s trademark, the Company’s trade mark, the Company’s business name (trade name) belong to the Company, its affiliates or the Company’s business partners.

8.2. All intellectual property rights (including trademark and patent rights) in the Goods are owned by their respective owners.

8.3. You shall not be entitled to make any use of any of the intellectual property rights and rights in any of the intellectual property rights set out in Clauses 8.1 and 8.2 without the prior express written permission of the Company or the Company’s respective Affiliates.

You may not exploit in any way, except to the extent necessary for normal consumption, any of the intellectual property rights set out in Clause 8.2 of the Terms without the prior express written permission of the owners of those rights.

8.4. If you are in any doubt as to whether or not any particular information relating to the Online Shop is the intellectual property of the Company or the Company’s business partners, or whether the Company or the relevant business partner of the Company has given you the permission referred to in clause 8.3 of the Terms, you should seek guidance from the Company and act in accordance with the guidance provided by the Company.

If You are in any doubt as to whether or not any particular information or personalisation feature relating to the Goods is Protected Intellectual Property, or as to whether or not the owner of the relevant Intellectual Property has given You the permission referred to in Clause 8.3 of the Terms, You must seek guidance from the owner of the relevant Intellectual Property and act in accordance with the guidance given to You by the owner of the relevant Intellectual Property.

9. RESPONSIBILITIES

9.1. Both our and your liability in connection with the purchase of Goods from the Online Shop shall be determined in accordance with the laws of the Republic of Latvia.

10. APPLICABLE LAW

10.1. All matters relating to the use of the Online Shop and the relationship between you and the Company shall be governed by the laws of the Republic of Latvia.

11. DISPUTE RESOLUTION PROCEDURES IF THE CUSTOMER IS A CONSUMER

11.1. This Section 11 sets out the dispute resolution procedures in the event that you are a consumer (a natural person ordering Goods for a purpose other than your business or profession).

11.2. If you believe that the Goods you have received do not comply with the terms of the Contract, you have the right to claim against us for non-compliance within 2 (two) years from the date of purchase of the Goods. You must submit your claim to us within 2 (two) months of the date on which you became aware of the non-conformity of the Goods with the terms of the Contract. The date of purchase of the Goods shall be the date on which you acquired or a third party other than the carrier and indicated by you acquired possession of the Goods (Article 27 of the Consumer Rights Protection Act).

11.3. You should note that a claim for non-conformity of the Goods with the terms of the contract is unlikely to succeed if:

11.3.1. You have stored the Goods in breach of the Goods Storage Policy;

11.3.2. You have used the Goods in breach of the Terms of Use or used the Goods for purposes for which they were not intended;

11.3.3. The product has reached the end of its shelf life;

11.3.4. Your objection is related to the consistency, colour, texture or other factors that do not materially affect the usability of the Goods.

For the avoidance of doubt: you should note that the Goods are produced using natural raw materials. This means that individual batches of the same Goods may vary in consistency, colour, texture, transparency and other aspects. Similarly, there may be differences in the presence of certain elements, such as berries, in the Goods (quantity, colour, shape and appearance) between individual lots of the same Goods and even between individual packages within the same lot. Such differences are permissible and do not in themselves affect the quality of the Goods.

11.4. We will use reasonable endeavours to resolve any complaints you may have about the Goods you have received, if any, by negotiation.

11.5. If you believe that it is not possible to resolve the dispute by negotiation, you may write to us (Article 26.1 of the Consumer Rights Protection Law), stating:

11.5.1. your name, address and contact details

11.5.2. the date of submission of the application;

11.5.3. the nature of the dispute, your claim and the grounds on which it is based

You must attach copies of the transaction documents and other supporting documents (if possible).

11.6. We will normally refer any claims of non-conformity of the Goods to the manufacturer of the Goods.

11.7. We will endeavour to respond to your application within 15 (fifteen) working days of receipt of your application and to inform you of a possible method of enforcement or dispute resolution if no agreement has been reached within that period on enforcement or an alternative method of enforcement of your claim. If this time limit cannot be met, we will inform you of this, indicating the time limit within which a response will be provided.

11.8. If you are not satisfied with the outcome of the application, you have the right (Section 26.1(10) of the Consumer Rights Protection Law) to appeal:

11.8.1. Contact the Consumer Rights Protection Centre for help with your dispute;

11.8.2. the Consumer Dispute Settlement Commission, if the assistance you received from the Consumer Rights Protection Centre did not achieve results and it is possible to convene a Consumer Dispute Settlement Commission to deal with the dispute;

11.8.3. in court.

11.9. For more information on the dispute procedure, please contact the Consumer Rights Protection Centre.

12. DISPUTE RESOLUTION PROCEDURES WHERE THE CUSTOMER IS NOT A CONSUMER

12.1. This Section 12 sets out the dispute resolution procedures in case you are not a consumer.

12.2. If you believe that the Goods you have received do not comply with the terms of the contract, you must make a sufficiently specific and substantiated claim in writing to us before taking legal action.

12.3. We will endeavour to deal with it within a reasonable time and give you a written reply.

12.4. If you are not satisfied with our reply, you have the right to take legal action.

12.5. The court of first instance for all disputes between us will be the Riga City Vidzeme Suburbs Court.

13. COMMUNICATION BETWEEN US

13.1. We may communicate with each other through:

13.1.1. sending items by email

13.1.2. communicating by phone, both voice calls and text messages

13.1.3. social networking;

RULES ON RETURNING GOODS

In accordance with the Cabinet of Ministers Regulation No.255 of 20 May 2014 “Regulations on Distance Contract”, the Buyer has the right to withdraw from the Purchase within 14 (fourteen) days, return the purchased goods if they are not as ordered or if they are damaged. In this case, the damaged product shall be exchanged for a new one or a full refund shall be made.

Refunds will be issued within 7 days of receipt of the returned goods.

In order to exercise the right to cancel an Order, the Buyer must inform the Seller of the Buyer’s decision to cancel the Purchase by sending a clear notice to the following e-mail address: printie@gmail.com

In your cancellation letter, please provide the following details: the date of the order and the product code, name and quantity you wish to return.

The Buyer’s right of withdrawal shall be complied with if the Buyer notifies the Buyer of the decision to withdraw before the expiry of the right of withdrawal.

In the event of exercise of the Buyer’s right of withdrawal, the Seller shall refund the payments received with the Buyer’s order, without undue delay and in any event not later than 14 (fourteen) days from the date on which the Seller was informed of the Buyer’s decision to withdraw from this Contract. The Seller will refund the payments received using the same means of payment as used by the Buyer for the original transaction, unless the Buyer expressly agrees to another means of payment, in which case no charge will be made to the Buyer in respect of such refund.

If the order is returned, the delivery costs will not be refunded.

The delivery costs are only refunded if the delivery process, via courier or courier service, has not yet taken place. That is, if the goods have not yet been dispatched.

The Seller may withhold reimbursement until it has received the goods back or the Buyer has provided proof that the goods have been returned, whichever is the earlier.

The Buyer must return the Goods without undue delay and in any event not later than 14 (fourteen) days from the date on which the Buyer notified us of its decision to withdraw from this Contract. The time limit will be complied with if the Buyer returns the goods before the expiry of the 14 (fourteen) day period.

The buyer must bear the direct costs of returning the goods.

The buyer is liable for depreciation if the goods are used for purposes other than ascertaining the nature, characteristics and performance of the goods. The goods shall be used for the purpose of examination to the extent that it would be possible to do so in the shop. The Buyer is responsible for ensuring that the Goods do not deteriorate in value, quality or safety, otherwise the Seller shall be entitled to refuse the Buyer the right of withdrawal in respect of the Goods delivered.

The Seller shall have the right not to accept the Goods and to refuse the Buyer to exercise the right of withdrawal, as well as not to refund the money paid by the Buyer for the Goods, in cases where the Seller has detected damage to the Goods or the Goods have lost the “appearance of goods” (labels have been removed and/or damaged, protective films torn, etc.) and/or signs of use have been detected in the Goods.

When returning the goods, the Buyer must comply with the following rules:

The goods must be returned in their original packaging (we recommend that you open the packaging carefully when receiving the goods).
The goods must be returned in their complete condition.
When returning the goods, the Seller must provide the accompanying documents (purchase documents).
The Seller has the right to refuse to accept the goods returned by the Buyer if the return conditions are not complied with.
The return of goods shall be carried out in accordance with the Seller’s procedures.
The Buyer shall pay the direct costs of returning the goods.
For returned goods, the money shall be refunded by transfer to the Buyer’s bank account.
Categories of goods that cannot be returned to the Seller or exchanged:
Procedures for the replacement or return of defective goods:

Final provisions

The Seller reserves the right to modify, supplement these Conditions and other documents related to these Conditions. Amendments or modifications to the Terms shall take effect from the date on which they are posted on the Website.

If the Buyer does not agree with the correction, partial additions to our Terms, the Buyer has the right to withdraw from them, provided that the Buyer loses the right to use the Online Shop services.

If the Customer continues to use the Online Shop services after the Terms have been revised, the Customer shall be deemed to have accepted the version, partial changes or additions to the Terms.

These Rules have been drawn up in compliance with the laws and regulations of the Republic of Latvia.

The Parties shall be discharged from their obligations under these Conditions if their performance is prevented by circumstances of force majeure. The Consumer Rights Protection Act states: if the seller or service provider fails to remedy the defect in the goods or services within 30 days of the date on which the buyer lodges a claim or within the time limit set by duly authorised supervisory and control authorities, the seller or service provider is liable to pay any damages suffered by the consumer as a result of the delay.

If you have any questions about returns, feel free to contact us at printie@gmail.com